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Installation and Upgrades

Dell OpenManage™ Array Manager 3.4

  Before You Begin

  Installation Overview

  Installation Requirements

  Access Rights

  Installation Considerations for a SAN

  Installing Array Manager on Windows

  Understanding Array Manager on NetWare Installation

  Uninstalling Array Manager for NetWare

  Starting the Array Manager Service for the First Time

  Changing Array Manager Installed Components

  Unattended (Silent) Installation

  Unattended (Silent) Uninstall

  Upgrading the Windows Operating System

This chapter explains how to install Dell OpenManage™ Array Manager, including hardware and software requirements, upgrade information, and installation types and components.

Before You Begin

Before installing, you should:

Note Array Manager can be installed from more than one source, including the Dell OpenManage Applications CD, the Array Manager CD, and from the Dell support site. Throughout this online help, these installation sources may be referred to as the Array Manager CD or the Array Manager installation media.

Installation Overview

This overview section contains the following topics:

Installation Components

Array Manager has the following installation components:

You can install these components using the following installation options:

  1. Typical installation for Microsoft® Windows

  2. Custom installation

Array Manager and Windows 2000 Disk Management

Installing Array Manager on a Windows 2000 server replaces Microsoft Disk Management, the built-in disk and volume manager that comes with Windows 2000. Array Manager extends the functionality of Disk Management with both hardware and software RAID management, while maintaining the disk and volume functions originally found in Disk Management.

If you uninstall Array Manager on a Windows 2000 server, the Disk Management program will be restored to its original state. For further information, see the section More on the Array Manager and Disk Management Relationship at the end of the Overview chapter.

Note Disk Management is not disabled on a system that has a console-only installation of Array Manager.

Installation Requirements

The following sections describe the Array Manager installation requirements:

Please see the Readme file for the latest information.

General Requirements

The following requirements apply to any system running the Array Manager console (client) or the Array Manager managed system (server):

The Array Manager console and managed system have additional system requirements. For information on these requirements as well as the supported operating systems, see the following:

Note If you intend to web serve Array Manager, Internet Information Services (including the World Wide Web Server component) must be installed on the Web server prior to installing Array Manager. If you install Internet Information Services after installing Array Manager, you will need to Add/Modify (reinstall) Array Manager before web serving an Array Manager installation.
Note Dell provides configuration utilities that enable you to perform certain RAID management operations using the PERC 2/SC, 2/DC, 3/SC, 3/DCL, 3/DC, 3/QC, 4/SC, 4/DC, 4/Di, 4/IM, CERC ATA100/4ch, and PERC 2, 2/Si, 3/Si, and 3/Di controllers on platforms not currently supported by Array Manager. These utilities are available at http://support.dell.com.

Management Console Requirements (Client)

The following are minimum requirements for installing the Array Manager console. The console is the client portion of Array Manager. For the latest information, see the Readme file.

Note It is highly recommended that you use the most current service pack.

Managed System for Windows Requirements (Server)

The following are minimum requirements for installing a managed system for Windows. For the latest information, see the Readme file.

Note It is highly recommended that you use the most current service pack.
Note The managed system's RAID controllers must be attached to storage in order to run Array Manager.

Managed System for NetWare Requirements (Server)

The following are minimum requirements for installing a managed system for NetWare. For the latest information, see the Readme file.

Note The managed system's RAID controllers must be attached to storage in order to run Array Manager.
Note Dell does not offer NetWare in Japan.

Online Help Requirements

Internet Explorer version 4.0 or later is required for launching and viewing the online help from the Array Manager console.

Access Rights

Array Manager uses the host operating system's native security policies. These govern access rights to the Array Manager managed system. You need Administrator level access rights to install and use Array Manager.

Installation Considerations for a SAN

When installing an Array Manager managed system onto a Windows server connected to a Storage Area Network (SAN), you must take the following into consideration:

  1. You can have at most one managed system (server) managing a Dell PowerVault 660F Fibre Channel RAID Array.

During installation on a Windows server connected to a SAN or a PowerVault 660F , you will be asked whether this managed system will manage a PowerVault 660F storage system. Answer "Yes" for only one Windows server on each PowerVault 660F storage system. The only exception to this is if the server is part of an MSCS cluster. You can set up the Array Manager managed system on both servers of the MSCS cluster to manage the PowerVault 660F storage system, but only one server should be used to manage the RAID array at a time.

Note Each PowerVault 660F in a storage area network (SAN) should only be managed by one Array Manager managed system. If you configure more than one Array Manager managed system to manage a PowerVault 660F storage system, then each managed system may not be able to view all events generated by the fibre channel RAID controllers in the PowerVault 660F storage system.

If you answer "Yes" to manage a PowerVault 660F storage system, you may be asked whether you want to manage it in a Direct Attach configuration. Answer "Yes" only if the following is true:

  1. If the Array Manager managed system will not manage a Dell PowerVault 660F Array, it can still be installed onto a Windows servers connected to the SAN to take advantage of the Online Volume Expansion features. This allows Windows NT volumes to be expanded without rebooting. See Working with Dynamic Volumes in the Volume Management chapter of this document for more information.

  2. If the Windows server contains PERC controllers and is connected to a SAN, Array Manager can be used to simultaneously manage both the SCSI and Fibre Channel RAID adapters and arrays.

Installing Array Manager on Windows

The Setup program takes you through the process of installing the Array Manager software. Before proceeding, you should exit all Microsoft Windows programs and log on with Administrator rights.

For other information on installation considerations, see the following:

Installing from the Dell OpenManage Systems Management CD:
  1. Insert the CD. Setup should begin automatically. If not, start setup by double-clicking on the Setup icon in the root directory of the CD. (If you are installing on Windows NT, refer to the next section).

  2. Follow the instructions shown in the Setup wizard. You may need to use Custom Setup to install Array Manager.

  3. Reboot the system when finished.

Installing on Windows NT from the Dell OpenManage Systems Management CD:

If you have a PERC 4/SC or 4/DC controller, you can install Array Manager on Windows NT.

  1. Insert the CD.

  2. Open the am34 directory which is located in the Dell OpenManage Systems Management CD's root directory.

  3. Double-click the Setup icon located in the am34 directory to start the Array Manager setup.

  4. Follow the instructions shown in the Setup wizard.

  5. Reboot the system when setup is finished.

Installing from the Dell OpenManage Array Manager CD:
  1. Insert the CD. Setup should begin automatically. If not, start setup by double-clicking on the Setup icon in the Setup directory of the CD.

  2. Follow the instructions shown in the Setup wizard.

  3. Reboot the system when finished.

Note When installing the managed system (server) on a Windows 2000 or Windows Server 2003 system, the Plug and Play Manager will activate after the reboot, indicating that it has discovered new hardware. You may be required to perform a second reboot if dynamic disks are present on your system. Otherwise, allow Plug and Play to register the new driver. (This occurs automatically.)

Understanding Array Manager on NetWare Installation

You can install the Array Manager managed system (server) on a NetWare server and then connect to the NetWare server from the Array Manager console.

Installing Array Manager on NetWare involves the following activities:

Note Dell does not offer NetWare in Japan.

Installing the NetWare NWASPI.CDM Driver

Array Manager requires that the NWASPI.CDM driver be installed on NetWare in order to provide non-RAID SCSI support. The NWASPI.CDM driver can be optionally installed when installing the NetWare operating system. If you did not install the NWASPI.CDM driver when you installed NetWare, then you need to install it now. If you do not install the NWASPI.CDM driver, then Array Manager will still function on NetWare, but support for non-RAID SCSI controllers will not be available.

It is preferable to install the NWASPI.CDM driver before installing Array Manager on NetWare.

To install the NWASPI.CDM driver using the NetWare configuration utility:

  1. Start the NetWare configuration utility by entering the following from the NetWare system console:

nwconfig

  1. Select Product Options and then Install a product not listed.

  2. Specify the full path to the NWASPI.CDM file. This file may be located in the NWSERVER/drivers or NWSERVER directory. NetWare completes the installation for you.

  3. Do one of the following:

OR

Note Dell does not offer NetWare in Japan.

Installing on NetWare Using a Mapped Drive from Windows

Use this procedure if the Array Manager install media is located on a Windows system. This would be the case, for example, if you have downloaded the Array Manager installation media from the Dell support site to a Windows system.

Installing the Array Manager managed system (server) on a NetWare server requires the AMINST.NLM and AMINST.IPS files. If these files are located on a Windows system, you can map a drive to the NetWare server and then copy the AMINST.NLM and AMINST.IPS files from the Windows system to the NetWare server. You would then go to the NetWare server and complete the installation.

Installing Array Manager using this method requires that the Novell client be installed on the Windows system from which you are mapping a drive to the NetWare server.

For more information on NetWare installation considerations, see the following:

Use the following steps to install the Array Manager managed system on the NetWare server from a mapped drive.

  1. Uninstall any previous versions of Array Manager that may already be installed on the NetWare system. For information on uninstalling Array Manager on NetWare, see "Uninstalling Array Manager for NetWare."

  2. Install the NetWare NWASPI.CDM driver. You can install the NWASPI.CDM driver before or after installing Array Manager. The NWASPI.CDM installation requires that the NetWare server be restarted. If you do not meet the minimum driver requirements when installing Array Manager, you will need to load the appropriate drivers after completing installation and then restart the NetWare server. You can avoid restarting the NetWare server twice by installing the NWASPI.CDM driver before Array Manager. For more information, see "Installing the NetWare NWASPI.CDM Driver."

  3. Insert the Dell OpenManage Applications CD or the Array Manager CD into the CDROM drive of the Windows system. Setup should begin automatically.

OR

Unzip the Array Manager installation package.

  1. Map a drive from the Windows system to the NetWare server.

  2. Locate the AMINST.NLM and the AMINST.IPS files on the Array Manager installation media.

  3. Copy the AMINST.NLM and AMINST.IPS files from the Windows system to the NetWare server. For example, you can copy the AMINST.NLM and AMINST.IPS files to the NetWare SYS:SYSTEM\ folder.

  4. Start the NetWare configuration utility by entering the following from the NetWare system console:

nwconfig

  1. Select Product Options and then Install a product not listed.

  2. Specify the full path to the folder where you copied the AMINST.NLM and AMINST.IPS files. NetWare completes the installation for you.

The Array Manager installation displays messages indicating if you do not have the required drivers installed on the NetWare system. You may wish to observe the installation so as to take note of any required drives that need to be loaded. If your system has the required drivers, the installation completes with the following message:

Install successful

If your system does not have the required drivers, the installation completes with the following message:

Install successful (Restart required)

In this case, you must load the required drivers and restart the NetWare server. To restart the NetWare server, enter restart server at the NetWare system console command prompt

  1. If you have not done so already, install the NWASPI.CDM driver. The NWASPI.CDM driver is required for Array Manager to provide non-RAID SCSI support. See Installing the NetWare NWASPI.CDM Driver for more information.

After installing the Array Manager managed system on a NetWare server, you can connect to the NetWare server from the Array Manager console. For more information on connecting to a managed system from the console, see "Connecting to a Remote System from the Console."

For information on starting the Array Manager service on NetWare, see "Starting the Array Manager Service for the First Time."

For information on enabling NetWare support for the PowerVault 660F , see "NetWare Support for the PowerVault 660F."

Note Dell does not offer NetWare in Japan.

Installing on NetWare Using an Installation CD

If you have an installation CD, you can install the Array Manager managed system directly on the NetWare server.

Note If a version of Array Manager is already installed on the NetWare system, then uninstall that version before continuing with the install of a new version of Array Manager. For information on uninstalling Array Manager on NetWare, see "Uninstalling Array Manager for NetWare."

For more information on NetWare installation considerations, see the following:

Note Dell does not offer NetWare in Japan.

Use the following steps to install the Array Manager managed system (server) on the NetWare server using an installation CD.

  1. Uninstall any previous versions of Array Manager that may already be installed on the NetWare system. For information on uninstalling Array Manager on NetWare, see "Uninstalling Array Manager for NetWare."

  2. Install the NetWare NWASPI.CDM driver. You can install the NWASPI.CDM driver before or after installing Array Manager. The NWASPI.CDM installation requires that the NetWare server be restarted. If you do not meet the minimum driver requirements when installing Array Manager, you will need to load the appropriate drivers after completing installation and then restart the NetWare server. You can avoid restarting the NetWare server twice by installing the NWASPI.CDM driver before installing Array Manager. For more information, see "Installing the NetWare NWASPI.CDM Driver."

  3. Insert the Array Manager installation CD into the NetWare server's CDROM drive.

  4. Mount the installation CD as a NetWare volume.

  5. Locate the AMINST.NLM and AMINST.IPS files on the Array Manager installation CD.

  6. Start the NetWare configuration utility by entering the following from the NetWare system console:

nwconfig

  1. Select Product Options and then Install a product not listed.

  2. Specify the full path to the directory containing the AMINST.NLM and AMINST.IPS files on the Array Manager installation CD. NetWare completes the installation for you.

The Array Manager installation displays messages indicating if you do not have the required drivers installed on the NetWare system. You may wish to observe the installation so as to take note of any required drives that need to be loaded. If your system has the required drivers, the installation completes with the following message:

Install successful

If your system does not have the required drivers, the installation completes with the following message:

Install successful (Restart required)

In this case, you must load the required drivers and restart the NetWare server. To restart the NetWare server, enter restart server at the NetWare system console command prompt

  1. If you have not done so already, install the NWASPI.CDM driver. The NWASPI.CDM driver is required for Array Manager to provide non-RAID SCSI support. See Installing the NetWare NWASPI.CDM Driver for more information.

After installing the Array Manager managed system on a NetWare server, you can connect to the NetWare server from the Array Manager console. For more information on connecting to a managed system from the console, see "Connecting to a Remote System from the Console."

For information on starting the Array Manager service on NetWare, see "Starting the Array Manager Service for the First Time."

For information on enabling NetWare support for the PowerVault 660F , see "NetWare Support for the PowerVault 660F."

Uninstalling Array Manager for NetWare

Use the following procedure to uninstall Array Manager from a NetWare system.

  1. Start the NetWare configuration utility by entering the following from the NetWare system console:

nwconfig

  1. Select Product Options and then View/Configure/Remove installed products. This action displays the Currently Installed Products screen.

  2. Select Array Manager from the list of installed products and press the Delete key.

Note Dell does not offer NetWare in Japan.

Starting the Array Manager Service for the First Time

This section describes how to start the Array Manager service for the first time for both Windows and NetWare systems.

On Windows

The Array Manager service starts automatically each time you boot the machine. No other action is necessary.

On NetWare

The Array Manager installation adds the Array Manager folder to the system search path. The installation also adds the Array Manager service to the autoexec.ncf file so that the service starts automatically each time you boot the machine.

If you want to start the Array Manager service without rebooting, however, use the following procedure to start the service manually:

  1. Add the Array Manager folder to the search path by entering:

Search Add SYS:\InstallationDirectory

where InstallationDirectory is the directory in which you installed Array Manager. The default installation directory is SYS:\system\dell\arraymgr.

  1. Start the Array Manager service by entering:

arraymgr

For further information on the Array Manager service, see the section Starting and Stopping the Array Manager Service in the Array Manager Utilities chapter.

Changing Array Manager Installed Components

After you have installed Array Manager for the first time, you can modify, repair, or remove components of the installation through the Windows Control Panel. This section covers changes to all installed components except uninstalling Array Manager from the NetWare system, which is covered in the next section.

Note To make changes in the installation, you must be logged on with Administrator rights and you must exit the Array Manager application.

To change the Array Manager installed components:

  1. Open the Control Panel.

  2. Double-click Add/Remove Programs.

  3. Click Dell OpenManage Array Manager unless it is already selected.

  4. Click the Add/Remove or Change/Remove button.

  5. A dialog box appears with three options: Modify, Repair, Remove. Choose an option as described below.

This option allows you to change the components that are installed on your system. Checked components will be installed. Unchecked components will not be installed and will be removed if they are currently installed.

Caution If you do not select a component that you currently have installed, this component will be removed.

This option automatically detects which components you currently have installed on your system and reinstall those components.

This option completely removes Array Manager from your Windows system. For uninstalling Array Manager from a NetWare system, see the next section.

Note Files that were in use during the uninstall will not be deleted until you reboot the server.

Unattended (Silent) Installation

You can install Array Manager on a Windows remote machine without requiring user input on the remote machine. You can use this procedure, for example, to install Array Manager on several different machines from a single location.

When performing the unattended installation, you run an install script that contains the steps required to complete the installation on the remote machine. There are two possibilities for using the install script:

  • Creating a Script for Unattended Installation
  • Performing an Unattended Installation

    If you are using a prerecorded script, you will perform the Performing an Unattended Installation procedure to complete the installation on a remote machine.

    Creating a Script for Unattended Installation

    1. Locate the Array Manager installation media. The installation media may be on a CDROM or copied to the local machine.

    2. Click the Start menu and select Run... to display the Run dialog box.

    3. Enter cmd in the Open field to open a command shell.

    4. Enter the following to install Array Manager on your local machine. This installation is required so that you can record the install options in a script.

    <Setup.exe> -r

    where:

    <Setup.exe> is the full directory path to the setup.exe script.

    1. Complete the installation process by choosing the install options that are appropriate for installing on the remote server. As you complete the installation, the options you choose are recorded in the setup.iss script which is located in the directory specified by the %SYSTEMROOT% environment variable. To see which directory is specified by the %SYSTEMROOT% environment variable, enter the following:

    echo %SYSTEMROOT%

    1. Save the setup.iss script in the %SYSTEMROOT% folder to a convenient location. You will specify this location when running the unattended installation. To complete the unattended installation, continue with the Performing an Unattended Installation procedure.

    Performing an Unattended Installation

    Use this procedure to perform an unattended installation. This procedure assumes that you either have access to the Array Manager install media, or that you have created your own install script.

    1. Locate the setup.exe and the install scripts. You can find these scripts at the following locations:

      • setup.exe — This script is provided with the Array Manager install media. If you have already installed Array Manager on the local machine and no longer have the install media, you can find a copy of this script at the location specified by the following Registry entry:

        • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\
        Uninstall\{4536C827-30C2-11D4-A22F-00A0C9EA31FB}\UninstallString

      • install script — You can use the install scripts provided with the Array Manager install media or use a script that you created yourself using the Creating a Script for Unattended Installation procedure. Array Manager provides the following install scripts with the installation media:

      • Setup\AMcheckSDK\Typical.iss

      • Setup\AMcheckSDK\Node.iss

      • Setup\AMcheckSDK\Console.iss

      • Setup\AMcheckSDK\Volume.iss

    2. Click the Start menu and select Run... to display the Run dialog box.

    3. Enter cmd in the Open field to open a command shell.

    4. Log into the remote server on which you wish to install Array Manager by entering the following at the command prompt:

    telnet <IP address>

    where <IP address> is the IP address of the remote server.

    1. Enter the following to initiate the unattended installation:

    <Setup.exe> -s -f1"<InstallScript.iss>"

    where:

    <Setup.exe> and <InstallScript.iss> are the full directory paths to the setup.exe and install script at the location you identified in step 1 of this procedure. The <InstallScript.iss> should be enclosed in quotation marks. There is no space between -f1 and "<InstallScript.iss>".

    The installation process installs Array Manager on the remote server. When the unattended installation is complete, a minimized Install Shield icon briefly displays on your local system.

    1. Reboot the system on which you have installed Array Manager.

    Unattended (Silent) Uninstall

    If you need to uninstall Array Manager from more than one machine, you can do so using an unattended or "silent" uninstall. Unattended uninstall enables you to uninstall Array Manager from several remote machines at the same time without requiring user input.

    To Run the Unattended Uninstall
    1. Locate the Array Manager setup.exe and uninstall.iss scripts on a local machine that already has Array Manager installed. The setup.exe and uninstall.iss scripts are provided with the Array Manager install media. After installing Array Manager, the setup.exe and uninstall.iss scripts reside on the system at the location specified by the following Registry entry:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\
      Uninstall\{4536C827-30C2-11D4-A22F-00A0C9EA31FB}\UninstallString

    2. Click the Start menu and select Run... to display the Run dialog box.

    3. Enter cmd in the Open field to open a command shell.

    4. Log into the remote machine on which you wish to uninstall Array Manager by entering the following at the command prompt:

    telnet <IP address>

    where <IP address> is the IP address of the remote machine.

    1. Enter the following to initiate the unattended uninstall:

    <setup.exe> -s /u -f1"<uninstall.iss>"

    where:

    <setup.exe> and <uninstall.iss> are the full directory paths to the setup.exe and uninstall.iss scripts at the location you identified in step 1 of this procedure. The <uninstall.iss> should be enclosed in quotation marks. There is no space between the -f1 and "<uninstall.iss>".

    The <uninstall.iss> script uninstalls Array Manager from the remote machine.

    1. Reboot the system on which you have uninstalled Array Manager.

    Upgrading the Windows Operating System

    The Array Manager installation process installs files and makes registry entries on the server that are specific to the operating system. For this reason, changing the operating system can disable Array Manager. To avoid this problem, you should uninstall Array Manager before upgrading the Windows operating system. After the upgrade, reinstall Array Manager using the Array Manager install media or by downloading Array Manager from the Dell support site at http://support.dell.com.

    If you have already upgraded without uninstalling Array Manager and are now experiencing problems, see "Resolving Windows Upgrade Problems."

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